U.S. Cellular’s Hello Better Campaign

In the many years that I’ve been a U.S. Cellular customer I’ve needed to call for help very few times because for the most part I’ve been pleased with my service and usually don’t have questions. Until recently we had an older plan that’s retired, but worked really well for the needs of our family. I am always looking at ways to cut our expenses and get the most out of every service that we subscribe to, including our cell phone service. I like to research, though, to be sure I understand the fees and benefits and to be certain there won’t be any surprises on my next bill, especially after making a change to our plan. I’m probably the last person on the planet with a mobile phone who didn’t have a texting plan attached to my account. I didn’t have the need for it and didn’t want the added cost, to be quite honest. Recently, though, I decided it might be worth it to look into adding texting to my line, which meant adding it to the line of everyone in the family. I called customer service at U.S. Cellular to get my questions answered and to be sure I thoroughly understood what our new family plan would include as far as benefits and cost. The representative was competent and patient and explained in detail what I could expect, while also cautioning me to be certain because once I made the switch I wouldn’t be able to go back to the older plan since it’s retired from their offerings. I found that information very valuable and appreciated the fact that the agent thought to share it with me because it definitely played into my decision making process. I spent several minutes on the phone with that representative asking question after question, crunching numbers together, and not once did I ever feel like they were rushed or not invested in my call. I can honestly say I felt valued and appreciated, something that’s often hard to find these days when it comes to customer service in any kind of business. I expressed that I needed to look over my notes from the call (yes, I always take notes when I speak to someone in customer service) and that I would call back if I decided to make the change to our plan. I got a pleasant goodbye and a wish for a wonderful day.

U.S. Cellular recently introduced their Hello Better Campaign with the goal of offering customers an all-around better experience when it comes to their wireless phone service.

• By introducing the Hello Better campaign to the public, U.S. Cellular is encouraging people to say goodbye to dysfunctional wireless relationships and say hello to a better experience. Goodbye neglect, hello respect.

• It’s no secret that people are frustrated with their wireless experience, but people tolerate less because they don’t believe there is a better option. You deserve better!

• In addition to passionate associates, U.S. Cellular provides customers with unique benefits such as the industry’s only points-based rewards program, no contract after the first contract ends, free incoming calls and texts, free Overage Protection and free Battery Swap for your device.

• U.S. Cellular believes that people deserve better.  A mobile phone is supposed to make life simpler and easier to get things done. Your relationship with your wireless carrier should be the same. US Cellular treats their customers like neighbors, not numbers.

They conducted a survey, which brought interesting results:

After you absorb all of those interesting results be sure to check out the many plans that U.S. Cellular has to offer as well as all of the rewards they provide and then maybe you’ll decide to join me as a happy and loyal customer for many years to come.

Disclosure: I participated in this sponsored post campaign for One2One Network. All opinions stated are my own.



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